Shipping Policy & Returns

Shipping & Handling

WE CURRENTLY DO NOT SHIP OR TAKE ONLINE ORDERS

PLEASE CALL OUR STORE ABOUT IN-STOCK ITEMS FOR ORDER.

Visit us in-store and have a chance to meet the team.

Returns

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Returns - BC E-Bike Rebate Program

We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.

Exchanges - BC E-Bike Rebate Program

If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will refund the purchase price, less the original shipping costs, to a store credit.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.

Contact Us

If you have any questions on how to return your item to us, contact us at sales@northshoreroadbike.com or phone us at 604-971-3662 with your order number and details.

Returns should be addressed as:

North Shore Road Bike
Attn: Returns
1191 15th West Street
North Vancouver BC
V7P 1M7
CANADA